English
At Gudam, we are committed to ensuring your satisfaction with every purchase. If you receive a product that is damaged or not as described, we offer a straightforward return policy to address your concerns.
Eligibility for Returns:
You are eligible for a return if the product you received is damaged or not as described.
Return requests must be made within 7 days of receiving the product.
How to Request a Return:
Contact our customer support team within 7 days of receiving the product.
Provide your order number and details about the issue with the product.
Our team will review your request and guide you through the next steps.
Return Process:
Once your return request is approved, we will provide instructions for returning the product.
Upon receiving and inspecting the returned product, we will process your refund within 5-7 business days.
The refund will be issued to the original payment method used for the purchase.
Important Notes:
We may request photos or other evidence of the damaged or incorrect product to process your return.
Returns are only available for products that meet the eligibility criteria mentioned above.
We appreciate your understanding and cooperation as we strive to provide you with the best shopping experience.
