English
At Gudam, we understand that sometimes plans change, and you may need to cancel your order. We offer a flexible cancellation policy to accommodate your needs.
Eligibility for Cancellation:
You can cancel your order at any time before the order status is marked as "Packaging."
Once the order status is marked as "Packaging," cancellations are no longer possible.
How to Cancel Your Order:
Log in to your Gudam account.
Navigate to your order history and select the order you wish to cancel.
Click on the "Cancel Order" button before the order status is marked as "Packaging."
Refund And Return Process:
Read refund and return policy.
Important Notes:
Once the order status is marked as "Packaging," cancellations are no longer possible, and the order will proceed to delivery.
If you have any issues or need assistance with your cancellation, please contact our customer support team.
We appreciate your understanding and cooperation as we strive to provide you with the best shopping experience.
