English
At Gudam, we strive to ensure that you are completely satisfied with your purchase. If you receive a product that is damaged or not as described, we offer a hassle-free refund policy to make things right.
Eligibility for Refunds:
You are eligible for a refund if the product you received is damaged or not as described.
Refund requests must be made within 7 days of receiving the product.
How to Request a Refund:
Contact our customer support team within 7 days of receiving the product.
Provide your order number and details about the issue with the product.
Our team will review your request and guide you through the next steps.
Refund Process:
Once your refund request is approved, we will process your refund within 5-7 business days.
The refund will be issued to the original payment method used for the purchase.
Important Notes:
We may request photos or other evidence of the damaged or incorrect product to process your refund.
Refunds are only available for products that meet the eligibility criteria mentioned above.
We are committed to providing you with the best shopping experience and appreciate your understanding and cooperation.
